Accessibility at Gardeners Lambeth Services

Gardeners Lambeth is committed to providing an accessible and inclusive experience for everyone who uses our gardening services in the Lambeth area, including customers with disabilities and access needs. This Accessibility Statement explains the measures we take to improve accessibility across our online information and the ways people can interact with our team.

We aim to make it as straightforward as possible for people in the Lambeth community to find, understand, and use information about our gardening and outdoor services, whether you are using a desktop computer, laptop, tablet, or mobile device.

Our accessibility standards and approach

We work to align our website and digital content with the Web Content Accessibility Guidelines version 2.1, Level AA. These internationally recognised guidelines help us create content that is more usable and accessible for people with a wide range of needs, including visual, hearing, cognitive, and motor impairments.

We review our content and design against the core WCAG 2.1 AA principles: making information perceivable, operable, understandable, and robust. While we are continually improving, our goal is that people in the accessible Gardeners Lambeth area can use our information and services without facing unnecessary barriers.

Screen-reader and assistive technology support

Our online content is designed to work with modern screen readers and assistive technologies commonly used by people who live in or access services in Lambeth. We aim to use clear headings, logical content structures, and descriptive alternative text for important images so that screen-reader users can understand the page without needing to see the visuals.

We avoid relying on images or colour alone to communicate essential information. Where images are decorative, we aim to ensure they do not cause unnecessary noise for people using screen readers. We also try to keep language plain and direct so that information about our gardening services is easier to follow.

Keyboard navigation

We understand that some people prefer or need to use a keyboard or alternative input device instead of a mouse. Our intention is that all key features and information on our site can be accessed using a keyboard alone.

We aim to provide a logical tab order, visible focus indicators, and the ability to reach navigation, main content, and forms through keyboard navigation. This helps customers in the accessible Gardeners Lambeth area who rely on keyboard controls, switch devices, or voice recognition software.

Text, contrast, and readability

We use clear text styles, consistent headings, and high-contrast colour combinations where possible to support people with low vision or visual fatigue. Content is written in plain language wherever we can, so that more people can understand descriptions of our gardening and outdoor services without specialist knowledge.

Where zooming is used, we aim to ensure that text remains readable and that content reflows on smaller screens, so people can increase font size or change display settings to suit their needs.

Ongoing improvements and limitations

While we strive for WCAG 2.1 AA conformance, there may be areas where our website does not yet fully meet these standards. Some older content or third party elements might not be fully accessible. We are working to review and update these areas as part of our ongoing improvements.

We welcome feedback from people in Lambeth and surrounding areas on how we can make Gardeners Lambeth more accessible, both online and in how we deliver our gardening services in person.

Requesting information in an accessible format

If you need information about Gardeners Lambeth in a different format, such as large print, audio description, or simplified text, we will do our best to provide it. Please tell us what information you need and the format that works best for you. This helps us respond in the most effective way.

We will always aim to respond within a reasonable timeframe and to explain what we can do if we are not able to meet a particular request. Our goal is that everyone who wants to use our gardening services in the accessible Gardeners Lambeth area can get the information they require.

Contacting us about accessibility

If you experience any difficulty accessing information about Gardeners Lambeth, encounter a barrier on our website, or want to suggest an improvement, you can contact us and describe the issue, the page or content you were using, and the technology or device you were using at the time.

We will review your comments, work to resolve any issues where possible, and use your feedback to improve accessibility for all our customers in Lambeth and beyond.